| Problem | Potential reason | Resolution |
| Cannot turn on device | No battery Battery not charged Battery connection error |
Open the battery cover and check that the battery is properly inserted. If so, remove it, wait for 5 seconds then reinsert the batteries. Recharge battery. Replace battery. |
| Part of the display is not working | Damaged device | Contact customer support |
| Cannot turn off device by pressing middle button | Software error | Press and hold Up button, select Shutdown |
| Cannot insert strips | Strips inserted incorrectly. Damaged strip. Incorrect make of strip. Damaged strip sample port. |
Insert the strip in the correct way. Use a different strip. Use correct make of strip. Repair or replace device. |
| Meter does not produce sounds | Sound Volume is set to Silent. | Follow instructions for setting sound volume. |
| No response when strip is inserted into the device | Battery is dead. Strip was inserted incorrectly. Wrong strip was inserted. Device is damaged. |
Charge the battery. Insert the test strip in the correct way. Insert the iGlucose Blood Glucose Test strip. |
| No response when blood sample is applied to the strip | Blood sample is not sufficient. Strip has been used or is damaged. Device is damaged. |
Repeat the test with a new test strip. and with a sufficient blood sample. Repeat the test with a new test strip. Check the device with a Control Solution test. |
| Cannot send data | Weak signal or network error. | Retry later or in different location. All unsent data will be sent together with data for next test. |
| Cannot synchronize time | Network error. | Set manually device Settings menu: Date and time. See section above on Date and time Settings. |